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Privacy Policy for Nuasense

Last updated: 30.01.2026

This Privacy Policy describes how Nuasense (“Nuasense”, “we”, “us”, or “our”) collects, uses, processes, stores, and protects information when you access or use the Nuasense application, platform, and related services (collectively, the “Service”).

Nuasense provides an IoT data platform that ingests data from connected devices, visualizes that data through dashboards, and generates analytical insights. This Privacy Policy applies to all users of the Service.

By using Nuasense, you acknowledge that you have read and understood this Privacy Policy.

1. Roles and scope

Depending on how Nuasense is used, we may act as:

  • a data processor, when we process IoT data on behalf of our customers
  • a data controller, when we process account, billing, and platform usage data

This distinction is important. Customers determine what IoT data is collected and uploaded to Nuasense. We process that data only according to their instructions and for the purpose of providing the Service.

2. Information we collect

2.1 IoT and Operational Data

The Service collects and processes data transmitted from IoT devices connected by the user. This may include:

  • sensor measurements and telemetry
  • device identifiers and metadata
  • system status, logs, and event data
  • timestamps and location data, if enabled by the user

The type, volume, and sensitivity of this data depend entirely on the devices and configurations chosen by the customer.

2.2 Account and identity information

When registering for or administering an account, we collect:

  • name and contact details
  • email address and login credentials
  • organization or company affiliation

role and access permissions within the platform

2.3 Platform usage and technical information

We automatically collect information related to the operation and security of the Service, including:

  • IP address
  • device type, browser, and operating system
  • access logs, error logs, and audit trails
  • interaction and feature usage metrics

3. How we use information

We process information strictly for legitimate and defined purposes, including:

  • delivering and operating the Nuasense platform
  • ingesting, storing, visualizing, and analyzing IoT data
  • generating insights, alerts, and reports requested by users which are being sent through WhatsApp or SMS to our users on demand
  • maintaining security, integrity, and availability of the service
  • improving performance, reliability, and functionality
  • providing customer support and service communications
  • meeting legal, regulatory, and compliance obligations

We do not use customer IoT data for advertising or unrelated profiling.

4. Legal bases for processing

Where applicable under data protection laws, we rely on one or more of the following legal bases:

  • performance of a contract
  • compliance with legal obligations
  • legitimate interests related to operating and securing the Service
  • consent, where explicitly required

5. Data ownership and customer control

Customers retain full ownership and responsibility for the IoT data they provide to the Service.

Nuasense does not claim ownership over customer data and does not access it except:

  • to provide the requested functionality
  • to maintain system reliability and security
  • as required by law

Customers may access, export, or delete their data through the Service or by contacting us, subject to contractual and legal limitations.

6. Data sharing and subprocessors

We do not sell personal data or IoT data.

We may share information only with:

  • trusted subprocessors providing infrastructure, hosting, monitoring, or support services
  • professional advisors under confidentiality obligations
  • authorities, where required by law or legal process

All subprocessors are bound by contractual data protection obligations consistent with this Privacy Policy.

7. Data security

We implement industry-standard technical and organizational safeguards, including:

  • access controls and authentication mechanisms
  • encryption in transit and at rest where appropriate
  • monitoring, logging, and intrusion detection
  • role-based access and least-privilege principles

While we take data security seriously, no system can be guaranteed to be completely secure.

8. Data retention

We retain data only for as long as necessary to:

  • provide the Service
  • comply with legal and regulatory requirements
  • resolve disputes and enforce agreements

Retention periods may vary depending on data type and customer configuration.

9. International data transfers

The Service may process data in multiple jurisdictions. When transferring data internationally, we apply appropriate safeguards to ensure protection in accordance with applicable data protection laws.

10. Data subject rights

Depending on your jurisdiction, you may have rights to:

  • access your personal data
  • correct or update inaccurate information
  • request deletion or restriction of processing
  • object to certain processing activities
  • receive a copy of your data in a portable format

Requests can be submitted using the contact information below.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or other appropriate channels. Continued use of Nuasense after changes become effective constitutes acceptance of the updated policy.

12. Contact information

For questions, requests, or concerns regarding privacy or data protection, contact:

Nuasense LTD

Email: manuel@nuasense.com